Important: By using the Casino99 website or app, you are considered to have agreed to the terms of this privacy policy. Please read the full policy carefully.
1 Role
Casino99 is a trusted online gaming platform in Bangladesh. Our privacy policy explains how Casino99 collects your personal data, how it is used, and the steps we take to keep your information secure.
Your trust and confidence in Casino99 mean everything to us. We therefore commit that your personal data will never be used unnecessarily or sold to third parties. This privacy policy applies to the Casino99 website, mobile app, and all digital services.
Casino99 consistently complies with applicable data protection laws and international standards. Our goal is to ensure every member's privacy while creating a safe and enjoyable gaming environment.
Our commitment: Casino99 never sells your personal data to third parties. Your information is used solely to provide and improve our services.
2 What information we collect
We collect various types of information when you register and use Casino99's services. Below is a detailed breakdown of what we collect and why.
| Type of Information | Example | Purpose of Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | Account Verification & KYC |
| Contact Information | Mobile Number, Email Address | Account Management & Notifications |
| Financial Information | BKash/Nagad/Rocket number, transaction history | Payment Processing & Verification |
| Technical Information | IP address, device type, browser | Security Assurance & Fraud Prevention |
| Gaming Activity | Betting History, Game Preferences | Service Improvement & Responsible Gaming |
- Casino99 collects only the information that is necessary — nothing more.
- Information provided during registration is stored directly on our secure servers.
- Certain technical information is automatically collected while you use the website and app.
- Conversations with customer support may be recorded.
3 How your data is used
Casino99 uses your personal data only for defined, legitimate purposes. We never use your information for irrelevant or unjustified reasons.
- Account Management: Used for registration verification, login security, and identity confirmation.
- Payment Processing: Financial information is used to process deposits and withdrawals securely.
- Customer Support: To resolve your issues and answer your questions.
- Security & Fraud Prevention: To detect and prevent suspicious activity.
- Service Improvement: Usage patterns are analyzed to enhance the gaming experience.
- Legal Obligations: To comply with applicable laws and regulations.
- Promotional Communications: To keep you informed about bonuses and offers, with your consent.
- Responsible Gaming: To detect unusual gaming behavior and provide the necessary support.
Marketing Communications: Casino99 may send promotional messages to your email or mobile number. You can unsubscribe at any time by contacting our support team.
5 Cookies & Tracking Technologies
Casino99's website and app use cookies and similar tracking technologies to enhance your browsing experience and maintain service quality.
- Essential Cookies: Required for the website to function properly, including session management and login status.
- Performance Cookies: Used to monitor and improve website performance.
- Functionality Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Helps improve our services by analyzing user behavior.
You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of some Casino99 services.
6 Data Protection Measures
Casino99 protects your personal data using industry-leading security technology. Our security systems are regularly reviewed and upgraded.
- SSL Encryption: All data transfers are secured with 256-bit SSL encryption.
- Firewall Protection: An advanced firewall system prevents unauthorized access.
- Two-Factor Authentication: An additional security layer is applied at login to keep your data protected.
- Secure Data Centers: Casino99's servers are hosted in high-security data centers.
- Regular Security Audits: Regular security audits are conducted by independent third parties.
- Restricted Access Control: Only authorized personnel have access to your data.
In the Event of a Data Breach: In the event of a data security incident at Casino99, we will promptly notify affected members and take all necessary steps to address it.
7 Data Retention Period
How long Casino99 retains your data depends on the type of information and applicable legal requirements. We never hold data longer than necessary.
- Active Account Data: Retained for as long as the account remains active.
- Closed account data is generally retained for up to 5 years as required by law.
- Transaction Data: Retained for up to 7 years in accordance with financial regulations.
- Support Conversations: Retained for up to 2 years after issue resolution.
- Upon expiry, data is securely deleted or rendered inaccessible.
8 Your data rights
As a Casino99 member, you have several important rights over your own data. We fully respect and uphold these rights.
Right to Access Your Data
You can request to know what personal data Casino99 holds about you.
Right to Rectification
The right to request corrections to inaccurate or incomplete information.
Right to Erasure
Request deletion of your data where there is no legal obligation to retain it.
Right to Restrict Processing
Request that the use of your data be restricted to specific purposes.
Right to Data Portability
Request a copy of your data in a standard, portable format.
Right to Opt Out of Marketing Communications
Request to opt out of promotional communications.
Exercising Your Rights: To exercise any of the rights listed above, please contact Casino99's support team. We will respond to your request within 30 days.
9 Protection of Minors' Data
Casino99 strictly does not provide services to anyone under the age of 18. Our platform is intended for adults only.
- Age is verified at registration and users under 18 are not permitted to open an account.
- If we become aware that a minor has registered an account, that account will be immediately closed.
- Any data collected from minors will be deleted immediately.
- If parents suspect their child is using Casino99, please notify our support team immediately.
A note to parents: Keep an eye on your children's online activity. Casino99 is strictly for members aged 18 and above, and we believe in responsible gaming.
10 Third-Party Services & Links
Casino99's platform uses third-party services such as payment gateways and game providers. These third parties operate under their own privacy policies.
- Casino99 works exclusively with trusted and verified third parties.
- Only the minimum necessary information is shared with third parties.
- All third-party partners are contractually bound to uphold Casino99's privacy standards.
- Casino99 is not responsible for third-party privacy policies, though we always exercise caution.
11 Changes to the Privacy Policy
Casino99 may update this privacy policy from time to time. Revisions may be made due to service improvements, new legal obligations, or changes in business operations.
- For significant changes, we will notify members via email or in-app notification.
- The updated policy will be published on this page with the effective date noted.
- Continued use of the platform after changes constitutes acceptance of the updated policy.
- We recommend checking this page regularly.
12 Contact Us
If you have any questions or concerns about Casino99's privacy policy, please reach out to our dedicated support team. We are always ready to help.
Why Casino99 is the right choice for your data
Explore the key features of our privacy protection
End-to-End Encryption
All your data at Casino99 is secured with 256-bit SSL encryption. Security is ensured at every stage of data transmission.
Transparent Data Usage
Casino99 is fully transparent about where and how your data is used. There are no hidden agendas.
No Third-Party Sales
Casino99 never sells your personal data to third parties. Your information is used exclusively in your service.
Control Over Your Data
At Casino99, you have full control to view, correct, or delete your own data. The power is entirely in your hands.
Limited Retention Period
Once legal requirements are met, Casino99 automatically and securely deletes outdated data. We do not retain unnecessary information.
Regular Security Audits
Casino99's security systems are regularly audited by independent third parties. We are committed to maintaining the highest standards.
Join Casino99 – Safe, Trusted, and Ready for You
Casino99 takes your privacy seriously. Our strict privacy policy and advanced security measures keep your data protected at all times. Register with confidence and enjoy the exceptional gaming experience Casino99 has to offer.
Our commitment to protecting your data
- All data is protected with 256-bit SSL encryption.
- Your data is never sold to third parties.
- Access, correct, or delete your data at any time.
- Our dedicated 24/7 support team is always on hand to help.
- Regular security verification by third parties.