Casino99 Terms and Conditions — Know Your Rights and Responsibilities

1 Introduction & Consent

Casino99 (hereinafter referred to as "we", "the platform", or "Casino99") is an online gaming platform serving users in Bangladesh and other selected regions. These Terms and Conditions constitute a legally binding agreement between Casino99 and its members.

By accessing the platform through the Casino99 website, mobile app, or any other channel, you automatically agree to these terms. If these Terms and Conditions are updated, Casino99 will post a notice on its website and notify registered members by email.

• These terms apply together with Casino99's Privacy Policy and Responsible Gaming Policy.
• Casino99 reserves the right to modify these Terms and Conditions at any time.
• Continued use of the platform after any changes to the terms will be considered acceptance of the updated terms.

2 Account Register

An active account is required to play games or place bets on Casino99. You must provide accurate and complete information at the time of registration. Opening an account with false information violates Casino99's rules and may result in permanent account closure.

• Each person is allowed one account only. If multiple accounts are found, all of them will be closed.
• Your account password and login credentials must be kept strictly confidential.
• The member is solely responsible for any unauthorized use of their account.
• Casino99 may request a copy of your national ID or passport for identity verification purposes.
• The name on your account must match the name on your payment account.

3 Age Verification

Members must be at least 18 years of age to participate on Casino99. Casino99 is fully committed to keeping minors away from gaming. Casino99 may request age verification documents at registration or at any time thereafter.

• No one under the age of 18 is permitted to use casino99 under any circumstances.
• If a member is found to be underage, their account and all deposited funds will be forfeited.
• Providing false information about your age is a serious violation.

4 Deposits and Payments

Casino99 accepts deposits via Bangladesh's most popular mobile banking services — bKash, Nagad, and Rocket. Deposits are credited to your account almost instantly.

• Minimum deposit amount: BDT 500.
• Maximum single deposit: BDT 50,000.
• Casino99 only accepts deposits from the member's own payment account.
• Using third-party funds will result in account suspension.
• Once a deposit has been processed, Casino99 does not issue refunds under any circumstances.

5 Withdrawal Policy

Members must complete identity verification (KYC) before making a withdrawal from Casino99. Withdrawal requests are typically processed within 15 minutes to 24 hours.

• Minimum withdrawal amount: BDT 500.
• Maximum daily withdrawal limit: BDT 1,00,000.
• Withdrawals will only be processed to the same payment method used for the deposit.
• Bonus funds cannot be withdrawn unless the applicable wagering requirements have been met.
• casino99 reserves the right to put withdrawals on hold in cases of suspicious transactions.

For more details, visit our Withdraw View page.

6 Bonuses & Promotions

Casino99 offers a variety of bonuses and promotional deals for both new and existing members. Each bonus comes with its own terms and expiry date, which you should read carefully before claiming.

• Welcome Bonus: Up to 100% on your first deposit, up to a maximum of BDT 5,000.
• Wagering requirements per bonus range from 10x to 30x.
• Bonus funds cannot be withdrawn directly — a specified wagering amount must be completed first.
• Multiple bonuses cannot be active at the same time.
• Bonuses are generally valid for 7 to 30 days.
• Casino99 reserves the right to modify or cancel any promotion at any time.

7 Gaming Rules

All games on Casino99 are powered by RNG (Random Number Generator) technology that has been independently verified by third parties. Every game outcome is entirely random and cannot be influenced by Casino99 or any member.

• If a technical error occurs during gameplay, the affected round may be voided.
• In Live Casino games, the dealer's decision is final.
• Outcomes in Sports Betting are determined in accordance with the rules of the relevant sport.
• Exploiting any bug or glitch in the gaming software to win money is strictly prohibited.

8 Prohibited Activities

Casino99 is committed to maintaining a fair and secure gaming environment. The activities listed below are strictly prohibited and will result in immediate account closure.

• Engaging in money laundering or using illegally obtained funds.
• Using bots, scripts, or any automated software.
• Attempting to hack or manipulate the gaming system.
• Attempting to access another member's account.
• Claiming bonuses by opening multiple accounts.
• Threatening or harassing other users on the Casino99 platform.
• Operating an account using a false identity or fabricated information.

9 Privacy and Data Protection

Casino99 places the highest priority on protecting members' personal data. All information provided by members is secured with 256-bit SSL encryption. Member data is never sold or transferred to third parties.

• Member information is used solely for service improvement and legal compliance purposes.
• Information may be disclosed upon request by legal authorities.
• For more details, visit our Privacy Policy Read.

10 Responsible Gaming

Casino99 is firmly committed to responsible gaming. We want our members to enjoy themselves within healthy limits. Members can set their own deposit limits, betting limits, and Self-Exclusion preferences directly on Casino99.

• Option to set daily, weekly, and monthly deposit limits.
• Option to temporarily suspend your account for a set period of time.
• Permanent self-exclusion option, fully respected by casino99.
• If you notice signs of gaming addiction, please contact customer care.

For more details Responsible Gaming View page.

11 Account Closure and Suspension

Casino99 reserves the right to temporarily or permanently close any member's account under the following circumstances.

• Violation of these Terms and Conditions.
• If evidence of fraudulent or suspicious activity is found.
• If false identity or information is provided.
• Operating multiple accounts.
• Upon the member's own request.

Before closing an account, Casino99 will notify the member and provide an opportunity to withdraw any valid balance. However, in cases of rule violations, the account may be closed without prior notice.

12 Changes to Terms & Contact

Casino99 reserves the right to amend these Terms and Conditions, in whole or in part, at any time. A notice will be published on the Casino99 website before any changes take effect.

• Updated terms take effect 7 days after they are published.
• Registered members will be notified of any changes via email.
• If you have any questions about the terms, please contact casino99 Customer Care.